Grievance Redressal

Addressing consumer grievances is one of the primary objectives of the Electricity Act 2003. The Act insists that Forums for Redressal of Consumer Grievances shall be set up by all Distribution utilities. By approaching the Consumer Grievance Redressal Forum (CGRF), the Electricity Consumers can resolve the disputes or grievances effectively.

Kerala State Electricity Board Limited had alreday set up 3 Consumer Grievance Redressal Forums (CGRF) at Kottarakkara, Ernakulam and Kozhikode. CGRF shall settle the disputes in accordance with the provisions of Electricity Act 2003 and Electricity Supply Code issued by the Kerala State Electricity Regulatory Commission . These disputes resolution or grievance redressal mechanisms provide a 'fast - track - route' for resolving the problems of the electricity consumers .

 CGRF KOTTARAKKARA

CHAIRPERSON , CONSUMER GRIEVANCE REDRESSAL FORUM,
2nd FLOOR, VYDYUTHI BHAVANAM,
KSE BOARD, KOTTARAKKARA, PIN 691506.

PHONE # 0474-2451300, E-mail - This email address is being protected from spambots. You need JavaScript enabled to view it.

CGRF ERNAKULAM

CHAIRPERSON , CONSUMER GRIEVANCE REDRESSAL FORUM,
220KV SUBSTATION COMPOUND,HMT COLONY PO,
KALAMASSERY, PIN 683503.

PHONE # 0484-2556500, 9496008719 , E-mail - This email address is being protected from spambots. You need JavaScript enabled to view it.

CGRF KOZHIKODE

CHAIRPERSON , CONSUMER GRIEVANCE REDRESSAL FORUM,
VYDYUTHI BHAVANAM, KSE BOARD,
GANDHI ROAD, KOZHIKODE, PIN 673032.

PHONE # 0495-2367820 , E-mail - This email address is being protected from spambots. You need JavaScript enabled to view it.